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The Charlie Chronicles

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Shipping

  • Free shipping within UK: production time plus 1 to 7 business days
  • Free shipping worldwide for orders above $195: production time plus 4 to 22 business days
  • Flat rate shipping for rolled prints & wallpaper samples: $9.95 worldwide
  • Flat rate shipping on all other products: $29.95 worldwide
  • Unfortunately, we can not ship to the countries listed here for various reasons
  • Fastest (standard) & most reliable carrier option is pre-selected
  • All shipping services are tracked with signature required at delivery destination
  • Shipping confirmation and tracking number/s will be sent as soon as your items are on the move
  • Import duties, tariffs &/or taxes are the responsibility of the customer
  • Please add production and shipping times together to determine your overall delivery range
  • See conditions and details in our Shipping & Production page

Production

  • All our products are made to order, especially for you
  • All orders are processed within 1 to 2 business days of payment receipt
  • A summary of production days required for each of our products is below:
    • 1 - 2: rolled print/canvas | throw pillows | upholstery fabric
    • 1 - 3: murals & wallpaper | roller blinds
    • 2 - 5: stretched canvas
    • 3 - 4: curtains
    • 3 - 7: framed print/canvas
    • 28 - 42: rugs
    • 28 - 56: rugs - complex

 

Unique eco friendly products take time people!

Returns & Refunds

  • Our products are made especially for you, so unwanted items cannot be returned or refunded
  • We offer full refunds or replacements for any items that got lost or damaged during transit
  • We offer refunds or replacements for incorrect orders
  • Claims for damaged or incorrect orders must be submitted via email within 14 days of delivery
  • Damaged or incorrect items must be returned within 30 days of delivery
  • Packaging and shipping receipts (delivery & return) must accompany any claim for faulty orders
  • Return delivery cost will be reimbursed if/when the claim is honoured
  • See conditions and procedure in our Returns & Refunds page

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