Shipping & Production
Free shipping: We offer free shipping within the UK and worldwide (see restrictions below) for orders above USD$195.
Shipping times: Please add production and shipping days together to determine your overall delivery range. Please note estimated shipping times as follows:
- UK: production time plus 1 to 7 business days
- Worldwide: production time plus 4 to 22 business days
Flat rate shipping: Charlie was here is pleased to offer worldwide flat rate shipping as follows:
- $9.95: rolled prints and wallpaper samples
- $29.95: all other products
Worldwide shipping: Charlie was here ships to 150+ destinations. Unfortunately though, we can not ship to the countries listed here for various reasons. However, if we can't ship to you and you really love our products, please contact firstname.lastname@example.org and we'll do our best to help.
Carrier options: Charlie was here pre-selects the fastest (standard shipping), most reliable carrier for your convenience. If express shipping is required, contact Charlie prior to placing your order at email@example.com.
Tracking notifications: As soon as your product/s are on the move, we'll send email notification with a tracking link - a signature will be required upon delivery. As mentioned below, orders with multiple items may be shipped separately, so please allow the maximum required production time for additional items before chasing dispatch details.
Duties & taxes: Charlie was here is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. Tariffs and taxes vary by country, and Charlie encourages you to be aware of these potential costs before placing an order with us.
Production: All our products are made to order, especially for you. Orders are processed within 1 to 2 business days of payment receipt.
Charlie was here has production partners in many parts of the world. Where possible, we aim to produce & ship your item/s from the country closest to your order destination. However, please note that orders with multiple items may be shipped separately, as items may be produced in different facilities and/or have varied production times. A summary of production times for each of our products is below:
|Cushions||1 - 2|
|Rolled print/canvas||1 - 2|
|Stretched canvas||2 - 5|
|Framed print/canvas||3 - 7|
|Murals & wallpaper||1 - 3|
|Roller blinds||2 - 3|
|Curtains||3 - 4|
|Upholstery fabric||1 - 2|
|Rugs||28 - 42|
|Rugs - complex||28 - 56|
Unique eco friendly products take time people!